Process description
Service requests
In order to receive the support of a social worker of a medical treatment institution, a person or members of his or her family shall refer to medical practitioners or directly to a social worker. A patient or a member of his or her family shall request the service in person at a medical treatment institution. The social employee of the medical treatment institution represents the interests of the patient, transferring documents for the receipt of social services to the Riga Social Service and other institutions.
Information about the service can be received by calling:
- Free informative telephone of the Welfare Department of the Riga City Council - 80005055;
- Riga Social Service informative phone - 67105048.A service charge
The social worker's advice in medical institutions is provided free of charge to residents of Riga. The service is paid by the municipality of Riga.Receipt of services
In medical treatment institutions, a social worker shall provide the following support:
- assess the social situation of the customer, identify problems, communicate with the social service, assist in drawing up the necessary documentation for the receipt of other social services (care in the institution, home, transport service, etc.), as appropriate, representing the interests of the client in other public and local authorities;
- advise and explain the healthcare process, appropriate social care services, local government support and tml;
- Psychosocial support for the client and/or members of his family to adapt to a new life situation and to cope with the crisis more easily.