From 1 February on 19 public transportation routes – trolleybus routes 13, 20, and 34, as well as bus routes 10, 12, 18, 20, 28, 29, 33, 34, 38, 39, 43, 47, 54, 57, 60 and 63 – the procedure that requires passengers to board the public transportation vehicle only through the front doors and disembark through the middle and rear doors is renewed.
The trip in these transportation routes must be registered at the driver’s console. Passengers who pay for the trip using the code ticket application must pay for the trip when they board the vehicle and show the driver the confirmation of the trip fee displayed on the phone. As a result, the driver will ensure that all passengers register and pay for the trip. The boarding procedure for passengers with baby carriages and people in wheelchairs remains the same and takes place through the middle door.
The goal of this arrangement is to change passenger behaviour so that they register every trip and reduce the number of people without tickets. Furthermore, with such an arrangement, it is possible to limit the number of people who travel in public transportation wearing dirty or smelly clothes.
The project, in which public transportation vehicles are boarded through the front door, was launched in the summer of 2019 with the goal of increasing the number of trip registrations by 15%, but the results revealed that the number of registered trips on the project’s routes increased by more than 20%.
For communication with “Rīgas satiksme”, we encourage you to use the information telephone 20361862, or send an e-mail to info@rigassatiksme.lv. You can also contact the company on the website www.rigassatiksme.lv in the section ‘Contact us’, where anyone can submit an application electronically.